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Utility Billing FAQs
When will my autopay be drafted?

The funds will be drafted on the bill due date.
What can I check if I have high usage?

There are a few things you can check in your home. The toilet, water spigots, humidifier(cold months) is set too high, or the filter is not clean, hot water heater, dripping faucets or showers. You can always start with looking at your water meter to see if the red triangle is moving.
How can I change/update my mailing address?

You are going to go to Account Detail > Click on the pencil icon by your mailing address > enter in new address >Click submit
Is there a discount for filling my pool?

No
Can I make a one-time payment if I am setup on autopay?

Yes, you can make either a one-time or scheduled payment if you are on autopay.
How do I change/update my auto payment?

Click Manage Auto Pay.  Select Edit Payment. Click Proceed to Tyler Payments. Select Update Payment Info. To update your payment method, either:

  • Click the pencil icon to edit the existing card information, or
  • Enter a new credit card.

After making your changes, click Update Payment Method and Got it.
How do I sign up for e-billing?

Go to contact preferences, click on email.  Enter in email address. Confirm email by entering email address again.  Click update.
How do I see my past water bills?

Go to Account Details. Click on View All in Recent Bills.
When is my water bill due?

Water bills are normally due on the 20th of the month.  If the 20th falls on a Saturday or Sunday, the due date will shift to the nearest weekday.
How many gallons of water does a hose use per hour?

On average, a hose uses between 1,020-1,380 gallons of water per hour, depending on its size.